Captain Pup's Return Policy
At Captain Pup's we strive to make your returns experience as smooth and easy as possible. Below you will find our returns policy:
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Every order at Captain Pup's has the right to a 30-day reflection period. This means that you can return it within 30 days, whether the product has been removed from the packaging or not.
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After 30 days, products can only be returned if they are still in the original packaging and the label is still attached.
- All costs associated with returning products are covered by the consumer.
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To register a return, we request that you contact us by email. Our customer service team will provide you with further instructions and a returns form to smooth the returns process.
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Once we have received and inspected the returned products, we will refund the purchase price.
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Please note that the refund will be made via the same payment method you used when placing your order.
At Captain Pup's we want to make sure you are satisfied with your purchase. If you have any questions about our returns policy or need assistance returning your product(s), please do not hesitate to contact us by email. Our team is ready to help you further.